30 Day Returns
Our 30 day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Watches must be returned to us within 30 days of receipt of delivery and must be in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. All domestic purchases under $3,000 will receive a full refund minus our shipping fees. A 10% re-stocking fee will apply for all other purchases. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged condition. To return an item, please follow the process below.
RMA - Return Merchandise Authorization
- All returns must have a Return Merchandise Authorization number (RMA#). Please contact us prior to returning any item. An item returned without RMA# will be refused.
- RMAs will be issued for all qualifying orders except deal-of-the-day or special order items. Products must be returned to Sigmatime within 10 business days following the assignment of an RMA number or the Return Authorization will be void.
- All Watch Condition policies listed in the Return Policy must be adhered to.
- The RMA# must be listed clearly on the returned packaging.
Collect shipping will be refused.
- Only use a carrier that offers shipment tracking for all returns.
- Insure your package for full value to ensure the safe return to Sigmatime so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Returning for a Refund
Allow up to 72 hours to process your returned order and up to 7 business days for the refund to show up on your credit card statement and/or a check refund to be issued (wire purchases will be refunded either via return wire or return check, at the discretion of Sigmatime. If a return wire is issued, a $50 wire receipt and wire issue fee will be held back from the return amount).
Returning for Warranty Service
Please expect a 30 day turnaround for standard warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned.
Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30 days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay. All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders.
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please contact us and we will try to assist, BUT you must contact us first to receive an authorization.