TERMS AND CONDITIONS OF SALE
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
Currently, sales tax is only applied to watch and jewelry orders shipped to addresses in New York State. If a shipping to an address outside New York State e.g. California or Connecticut, we do not charge sales tax.
In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected. For your added protection, we do not store any of your personal information on our computer systems.
Sigmatime ships via UPS Ground after the watch order has been processed. If an item is available for immediate delivery and the order is placed before 12PM ET, it will ship the same day. All shipping times are approximate based on reliable data provided by UPS and may vary depending on the item's final destination. Please see the international customers' section for information about international shipping charges and customs, duties and excise fees. Please note: For security reasons, we do not ship to mail forwarding addresses or PO Boxes.
Sigmatime provides its services in good faith. We ship to authenticated billing addresses and in some cases authenticated shipping addresses. In certain circumstances, despite credit card authentication and/or order corroboration via the card-issuing bank, our third party shipper informs us that the address provided is not a valid or authentic address either registered to or associated with the recipient. In these cases, or when further investigation reveals potential foul-play or fraud committed by the shipment recipient, Sigmatime requires the third-party shipper to return the shipment to Sigmatime. Unless the recipient can provide sufficient information and/or documentation to the satisfaction of Sigmatime's fraud-prevention department (regarding the potentially fraudulent transaction), Sigmatime will refund the customer's credit card (or refund via other payment methods), cancel the order and retain the greater of 10% of the purchase price of the item(s) or the costs incurred in retrieving the item(s)
We want you to make the right choice. To help ensure this, we offer a fair and flexible return policy.
Watches must be returned to us in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. Watches above $3,000 are subject to a 10% re-stocking fee in ALL CASES. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged condition.
Sigmatime pricing changes constantly, sometimes hourly. Our pricing calculations are based on numerous factors including cost of new inventory, currency fluctuations, replacement costs, and competitor pricing. Prices go up and down. As a result, we cannot guarantee that the item you purchase will be selling for less (or more) shortly after you have made your purchase. We don't ask our customers to pay more when the price goes up after a purchase, so please don't ask for us to provide a refund when the price goes down.
RMA - Return Merchandise Authorization
All returns must have a Return Merchandise Authorization number (RMA#). Please call 855-887-4462, or 718-663-3993 prior to return of any item. An item returned without RMA# will be refused.
RMAs will be issued for all qualifying orders excepting deal-of-the-day or special order items. Products must be returned to Sigmatime within 10 business days following the assignment of an RMA number or the Return Authorization will be void.
- All policies as listed in the Return Policy must be adhered to.
- The RMA# must be listed clearly on the returned packaging.
- Collect shipping will be refused.
- Only use a carrier that offers shipment tracking for all returns.
- Insure your package for full value to ensure the safe return to Sigmatime so that you are completely protected if the shipment is lost or damaged in transit.
- If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Returning for refund: Allow up to 72 hours to process your returned order and up to 7 business days for the refund to show up on your credit card statement and/or a check refund to be issued (wire purchases will be refunded either via return wire or return check, at the discretion of Sigmatime. If a return wire is issued, a $50 wire receipt and wire issue fee will be held back from the return amount).
Returning for warranty service: Please expect a 30-day turnaround for standard warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay. All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders.
We believe the above terms are fair and reasonable and ensure the protection of all parties against abuse. If for any reason, one or more above conditions cannot be met, please call us and we will try to assist, BUT you must call before and receive authorization.
Dead On Arrival (DOA) Product: Watch Failure Out Of The Box
A Sigmatime watch product is considered DOA if it shows symptoms of a failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Sigmatime Support at 855-887-4462 within 30 calendar days of the invoice date. Sigmatime Support will determine whether the product is DOA and offer you the following options:
* Replacement: Sigmatime, at its discretion, will repair or replace the watch. A Sigmatime Sales Representative will arrange for repair or replacement and the DOA product's return.
* Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
If Sigmatime Support determines that a returned product is not DOA, Sigmatime will apply Sigmatime's standard product warranty (FOUND ON SIGMATIME.COM) to the product. Further, if Sigmatime determines that you have misrepresented a returned product's condition and that the product is not DOA, Sigmatime may impose a $500 handling fee.
APO/FPO/International Addresses: If you're an APO/FPO/International customer and you're outside the domestic delivery area, the standard Sigmatime Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to Sigmatime, we recommend that you insure it against loss.
Sigmatime accepts Visa, MasterCard, American Express, Wire Transfers and PayPal.
When paying with a credit card your order must first pass credit card authentication procedures by our Fraud-Prevention and Credit Verification Department before we ship your order. Please be aware that we only charge and process credit card orders for shipment if they have been authorized by the card-issuing bank AND approved by our Verification Department.
When paying with a bank wire transfer we will give you up to a 3% discretionary discount. This discount represents the credit card fee that we would otherwise have to pay, and we happily pass this savings on to you. If you wish to pay by via wire transfer, please contact us to email the transfer information and final cost to you. Domestic Wire transfers usually complete within 2-4 hours and most domestic wire-transfer purchases ship the same day. International wire transfers usually complete within 2-3 days.
International Customers are welcome! We will be happy to ship your order to any country (except Russia - sorry) and we accept Credit Cards, Debit Cards and wire transfers from all countries approved by the United States as legally permissible. You may even purchase with a foreign credit card and have the item delivered within the United States (to avoid international customs duties and shipment charges). Customs duties and taxes are the sole responsibility of the purchaser. All items are fully insured and applicable shipping charges always include full insurance. Items are insured at purchase price. All items are delivered 'Duties Unpaid'. Before purchasing, consult your local customs and excise office in the country in which you reside, to inquire about any applicable duties and taxes that may be payable upon receipt of the item.
Errors And Omissions Policy
Sigmatime takes every effort to ensure the accuracy of information on its website. In the event that a product is listed at an incorrect price or quantity due to a software, display or typographical error, or for any other reason, Sigmatime maintains the right to refuse or cancel any order. We will make a concerted effort to avoid any inconvenience to you.
In certain circumstances, for example when watches are mistakenly listed as available for purchase and they have already been sold, Sigmatime shall have the right to cancel the wristwatch or jewelry order whether or not the order has been confirmed and/or a customer's credit card charged. If the customer's credit card/bank account has already been charged for the purchase and the order is cancelled, Sigmatime shall immediately issue a refund in the amount of the original charge. (In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.)
If an order is cancelled by the customer BEFORE the item is shipped, but AFTER the item has been processed, and the item carries a restocking fee, that restocking fee will be charged. This restocking fee may be reduced at the sole discretion of Sigmatime. However, if the item is a special order item (or an 'out-of-stock' item), the restocking fee will be charged in full.
Please refer to Sigmatime's warranty policy for complete warranty information.